Frequently Asked Questions
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Will the DJ also act as our MC?
Yes, your Pro Sound DJ will make all announcements and will coordinate directly with you and your other vendors to make your evening flow as smoothly as possible. The DJ will also tastefully inspire your guests to dance and have fun while maintaining a professional approach to this. You can count on the DJ to help keep things on track and guide you through the entire night, which leads to the most enjoyable experience for you and your guests.
How long have you been in business?
Over 20 years, we formally opened our company in 1998.
How do we make our planning and music requests?
Will we get to talk with our DJ ahead of time?
Absolutely! Your DJ will contact you by phone to go through all the specific details and timing of your event with you ahead of time. Our office will contact you by email prior to that letting you know who your DJ will be, and the day and approximate time they will be contacting you. We are very flexible and can also work around your best scheduling time for this call as well.
Are there any additional charges for set up and tear down?
No, set up and tear down is included in the package price and does not cut into the hours you have us booked for. The DJ typically arrives about 75-90 minutes prior to the contract start time for load in and set up. The DJ will then provide service for the entire contract time period. When the event has concluded, the DJ will take down the system and load out. Tear down and load out usually takes about 30 minutes or less depending on the access.
Our venue requires liability insurance, do you carry liability insurance?
Yes, we carry full liability insurance and would be happy to send proof of insurance to your venue. If your venue requires inclusion on our policy for your event date, that’s no problem, just let us know and we can handle that directly with them. Many of the St. Louis locations already have this through us.
What is the back up plan for the day of our event?
We always have a back up DJ on-call and lots of back up equipment on hand and ready in the event of an emergency on the day of your event. DJ’s can get sick and have emergencies too, so we are completely prepared with back up all the way around in the event of any situation that requires a replacement DJ or back up equipment
Is DJ gratuity included in your pricing?
No, DJ gratuity is not included in our pricing. DJ tipping is customary however, and is greatly appreciated regardless of the amount. Our DJ’s really put a lot of personal effort into making sure you have the best party, so whatever you can afford is great. We don’t like to give a specific recommended amount as that really varies. Our DJ’s have received anything from as little as $10.00 to as much as $200.00, it’s entirely up to you.
What does the DJ wear?
For weddings the DJ wears a neutral colored tuxedo unless you prefer something else. For any other formal event, the DJ will wear dress pants & shirt, jacket & tie. For non-formal events we generally just discuss this with the customer prior to the event to determine the best attire.
What forms of payment do you accept?
We accept most forms of credit and debit card payments as well as ACH bank transfer payments. If you prefer, you can also mail in a personal check, money order or cashiers check. We do have the following service charges accordingly.
3% of the total transaction if you use a debit or credit card
1% of the total transaction if you use ACH bank transfer
0% if you pay with personal check, money order or cashiers check
How do we book your service and how are the payment set up?
Contact us by phone or email and we will be happy to get everything set up for you. We require a $150.00 (non refundable) deposit to formally lock in your date and prepare an electronic contract. The balance amount is due by no later that 10 days prior to your wedding date and we automatically invoice you through “Square” approximately 3 weeks out. If you want to make payments along the way, we can arrange that as well. Call or email us on how that works.